Front desk & contact centre
Sahl answers routine contacts and hands off anything clinical to a human immediately (T0–T1 only). It never assigns a triage category or a diagnosis.
Contained by Sahl
63%
of all inbound contacts
Average handle time
2m 41s
escalated contacts
Escalation accuracy
97%
correct routing on review
After-hours coverage
24/7
no queue outside clinic hours
Contact queue
| Channel | Topic | Patient | Wait | State | Lang |
|---|---|---|---|---|---|
| Reschedule appointment | Salma D. | — | Contained by Sahl | AR | |
| Web chat | Lab result question | Kareem T. | — | Contained by Sahl | EN |
| Voice | Chest pain since morning | Ahmed R. | 0:12 | Escalated — clinical | EN |
| Repeat prescription | Tariq H. | — | Contained by Sahl | AR | |
| Voice | Bill dispute | Mona Z. | 1:40 | Escalated — billing | EN |
Contact detail
Select a contact
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